Common queries answered
Frequently asked Questions
- Repeat orders. If you make payment more than twice in 24 hours, your credit card will be blocked 24 hours.
- If your card was reported scam or unauthorised used, then you will not able to use this card to purchase.
We will process your order within 2 business days.
This charge in your bank statement may show ( *Watches.com / Hong Kong *** / Clothes / jewelry) and so on, don’t worry, if you have any concern, please contact us.
Shipping typically takes between 2 – 5 business days, although it may take longer depending on your location.
Yes, we will email you your tracking information once your order has been shipped so you can monitor its progress.
Please send us an email as soon as you receive your order and we send you out a Reply Paid label to post it back to us and we will send a replacement. Please ensure products remain sealed.